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In order to support the delivery of our services, MURAL may engage and use third party vendors as data processors, with access to certain Customer Data.
At MURAL, we want to be transparent by letting you know who are these vendors and keeping you updated.
Please note that terms used on this page, but not defined, have the same meaning as defined in our Terms of Services and Privacy Policy.
This Privacy Policy describes how MURAL collects, uses and discloses information, and what choices you have with respect to the information.
Updates in this version of the Privacy Policy reflect changes in data protection law. In addition, we have worked to make the Privacy Policy clearer and more understandable.
This Privacy Policy applies to MURAL’s online tools and platform, including the associated MURAL mobile and desktop applications (collectively, the "Services"), Mural.co (the "Website")and other interactions (e.g.,customer service inquiries,etc.) you may have with MURAL. If you do not agree with the terms, do not access or use the Services, website or any other aspect of MURAL’s business.
This Privacy Policy does not apply to any third party applications or software that integrates with the Services through the MURAL platform ("Third Party Services"), or any other third party products, services or businesses. In addition, a separate agreement governs delivery, access and use of the Services(the "Customer Agreement"), including the processing of any messages, files or other content submitted through Services accounts (collectively,"Customer Data"). The organization (e.g.,your employer or another entity or person) that entered into the Customer Agreement ("Customer") controls their instance of the Services (their "Workspace") and any associated Customer Data. If you have any questions about specific Workspace settings and privacy practices, please contact the Customer whose Workspace you use. If you have an account, you can check with your workspace administrator(s) for contact information. If you have received an invitation to join a Workspace but have not yet created an account, you should request assistance from the Customer that sent the invitation.
MURAL may collect and receive Customer Data and other information and data ("Other Information") in a variety of ways:
Workspace and Account Information. To create or update a Workspace account, you or your Customer (e.g., your employer) supply MURAL with an email address, phone number, password, domain and/or similar account details. your first name, last name, email address, and company name (if applicable).
MURAL will collect billing and payment information which may include your credit card number, billing address, and other payment related information ("Billing Information"). Billing Information is collected and processed by our third-party payment processor operating as our agent. MURAL does not directly obtain or process any Billing Information.
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, "Information"). However, certain Information is collected automatically and, if some Information, such as Workspace setup details, is not provided, we may be unable to provide the Services .
Customer Data will be used by MURAL in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. MURAL is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to a Workspace, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.
MURAL uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, MURAL uses Other Information:
If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, MURAL may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as "Personal Data."
MURAL will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Customer may also apply different settings to messages, files or other types of Customer Data. The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain associated Other Information. For more detail, please contact Customer. MURAL may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for MURAL to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.
This section describes how MURAL may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and MURAL does not control how they or any other third parties choose to share or disclose Information.
MURAL implements reasonable and appropriate security measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. MURAL is SOC 2 Type II compliant and will continue to be SOC 2 Type II compliant. MURAL conducts penetration tests and audits of its servers and networks every quarter.
Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Service may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Any unauthorized access to or use of this Service or information collected and maintained by this Service should be immediately brought to our attention by sending us an email at compliance@mural.co.
To learn more about current practices and policies regarding security and confidentiality of Customer Data and other information, please see our Security Page; we keep that document updated as these practices evolve over time.
MURAL may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Mural will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.
MURAL may transfer your Personal Data to countries other than the one in which you live. Our servers are located in the US. If you are located outside of the US, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US. We deploy the following safeguards if Mural transfers Personal Data originating from the European Union or Switzerland to other countries not deemed adequate under applicable data protection law:
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
MURAL has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
You have a right to be informed of Personal Data processed by MURAL, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from MURAL a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our Authorized Users or Customers.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact MURAL's compliance team: compliance@mural.co
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of MURAL Website or Services or even impede the provision of the Services . You further agree that MURAL shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the above purposes on the basis of MURAL's legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact: compliance@mural.co
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction. Pursuant to Article 27 of Europe’s General Data Protection Regulation (GDPR), Tactivos Inc., DBA MURAL has appointed European Data Protection Office (EDPO) as its GDPR representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR by sending an email to privacy@edpo.brussels, using EDPO’s online request form, or writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.
This section describes your CCPA (California Consumer Privacy Act) rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that MURAL disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
Deletion Request Rights
You have the right to request that MURAL delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by email to compliance@mural.co.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Entity Name
Subprocessing Activities
Entity Country
Microsoft Azure
Cloud Service Provider
United States
Intercom
Cloud-based Customer Support Services
United States
Auth0
Cloud-based Authentication Services
United States
Mandrill
Cloud-based Customer Support Services
United States
Amazon Web Services
Cloud Service Provider
United States
Netsuite
Business Management Software
United States
Stripe
Cloud-based Payment Platform
United States
Segment
Cloud-based Marketing Service
United States
Salesforce
Cloud-based Customer Relationship Manager
United States
Google Analytics
Cloud-based Analytics Tools
United States
Webflow
Cloud-based Marketing Service
United States
Rollbar
Cloud-based Action Tracking Service
United States
Hubspot
Cloud-based Emailing Service
United States
Sisense (Periscope)
Cloud-based BI Services
United States
Drift
Cloud-based Marketing Service
United States
NomNom
Cloud-based Marketing Service
United States
Client Success
Cloud-based Customer Relationship Manager
United States
Satismeter
Cloud-based Client Survey Service
United States
Tray.IO
Cloud-based Integration Service
United States
Chorus
Cloud-based Analytics Tool
United States
Skilljar
Cloud-based E-Learning Platform
United States
Marketo Engage
Cloud-based Marketing Automation Solution
United States
Heap, Inc.
Cloud-based Analytics Provider
United States
BillingPlatform Corporation
Business Management Software
United States
Clari, Inc.
Cloud-based Customer Relationship Manager
United States
Highspot
Cloud-based Marketing Service
United States
Chilipiper
Cloud-based Sales Automation Service
United States
Outreach
Cloud-based Communication Automation Solution
United States
We may have to modify this list from time to time, as our company grows.
We commit to posting any changes 30 days before we actually engage with a new third party.
If you have any concerns about the additions we are making, please contact compliance@mural.co and provide a detailed explanation on this matter.
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