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Subprocessors

In order to support the delivery of our services, MURAL may engage and use third party vendors as data processors, with access to certain Customer Data.

At MURAL, we want to be transparent by letting you know who are these vendors and keeping you updated.

Please note that terms used on this page, but not defined, have the same meaning as defined in our Terms of Services and Privacy Policy.

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We want to be fully transparent with our users about how we collect and use data. MURAL uses cookies or similar technologies to gather and analyze information about you and how you use our Service. We put together this Cookie Policy to provide you with more information about these cookies and technologies.

MURAL uses cookies and similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies. Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your account and personal information in order to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Services through your browser, you can manage your cookie settings there but if you disable some or all cookies you may not be able to use the Services. MURAL sets and accesses our own cookies on the domains operated by MURAL and its corporate affiliates. In addition, we use third party tools for website analytics. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

Entity Name

Subprocessing Activities

Entity Country

Microsoft Azure

Cloud Service Provider

United States

Intercom

Cloud-based Customer Support Services

United States

Auth0

Cloud-based Authentication Services

United States

Mandrill

Cloud-based Customer Support Services

United States

Amazon Web Services

Cloud Service Provider

United States

Netsuite

Business Management Software

United States

Stripe

Cloud-based Payment Platform

United States

Segment

Cloud-based Marketing Service

United States

Salesforce

Cloud-based Customer Relationship Manager

United States

Google Analytics

Cloud-based Analytics Tools

United States

Webflow

Cloud-based Marketing Service

United States

Rollbar

Cloud-based Action Tracking Service

United States

Sisense (Periscope)

Cloud-based BI Services

United States

Drift

Cloud-based Marketing Service

United States

NomNom

Cloud-based Marketing Service

United States

Client Success

Cloud-based Customer Relationship Manager

United States

Satismeter

Cloud-based Client Survey Service

United States

Tray.IO

Cloud-based Integration Service

United States

Chorus

Cloud-based Analytics Tool

United States

Marketo Engage

Cloud-based Marketing Automation Solution

United States

Heap, Inc.

Cloud-based Analytics Provider

United States

BillingPlatform Corporation

Business Management Software

United States

Clari, Inc.

Cloud-based Customer Relationship Manager

United States

Highspot

Cloud-based Marketing Service

United States

Chilipiper

Cloud-based Sales Automation Service

United States

Outreach

Cloud-based Communication Automation Solution

United States

Profitwell

Cloud-based
SaaS Reporting
Analytics Solution

United States

Vanilla

Cloud-based Community forum

United States

Sendoso

Cloud-based Marketing Service

United States

Demandbase

Cloud-based Account-based Marketing Analytics Platform

United States

Playvox

Quality Management

United States

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UPDATES

We may have to modify this list from time to time, as our company grows.

We commit to posting any changes 30 days before we actually engage with a new third party.

If you have any concerns about the additions we are making, please contact compliance@mural.co and provide a detailed explanation on this matter.

We also give you the ability to opt out by going to your profile’s settings, once you are logged in.

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LIST OF COOKIES FOR PRODUCT

Cookie

Source

Cookie's Description

Retention Period

lidc

LinkedIn

Used for routing.

1 day

li_sugr

LinkedIn

Browser Identifier.

3 months

serMatchHistory

LinkedIn

LinkedIn Ads ID syncing.

30 days

lang

LinkedIn

Sets default locale/language

Session

__Secure-SSID

Google

Used to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertisers website. Also used to customize ads on Google domains.

2 months

__Secure-HSID

Google

Used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalized ad content.

2 months

__Secure-APISID

Google

Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalized Google advertising.

2 months

__Secure-3PSID

Google

Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalized Google advertising.

2 years

__Secure-3PAPISID

Google

Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalized Google advertising.

2 years

SSID

Google

Used to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertisers website.

2 years

SID

Google

Used to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertisers website.

2 years

SIDCC

Google

Used to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertisers website.

1 year

SAPISID

Google

Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.

2 years

AID

Google

Used for targeting purposes to store Google IDs so that your activity can be linked across devices (if you’ve previously signed in to your Google Account on another device), in order to show relevant & personalised advertising across all devices.

1.5 years

ANID

Google

Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalized Google advertising.

2 years

NID

Google

Used to store preferences in a unique Google ID to remember your information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. These preferences can be used for optimised &/or personalised advertising on Google networks.

6 months

HSID

Google

Used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content.

2 years

APISID

Google

Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalized Google advertising.

2 years

1P_JAR

Google

This cookie is used to stores information about how the user uses the website, recent searches or any other interactions with advertisements before visiting the website. This information is used to provide the users with personalized advertisements.

1 month

_ga

Google

Used to distinguish users.

2 years

_gid

Google

Used to distinguish users.

1 day

_gcl_au

Google

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

90 days

ajs_anonymous_id

Segment

This stores the anonymous userid used by Segment.io, which we use to anonymously identify visitors in order to measure the update of information and potential conversion to registered users.

1 year

ajs_user_id

Segment

This stores the id of registered users, which we use to identify recurring visitors and enables us to offer them personalized content.

1 year

driftt_aid

Drift

These cookies help us identify website visitors to provide them with relevant information in the chat  bot on our website.

2 years

_fbp

Facebook

Used by Facebook to deliver, measure and improve the relevancy of their advertising and to deliver a series of advertisement products on Facebook.

90 days

fr

Facebook

Used by Facebook to deliver, measure and improve the relevancy of their advertising and to deliver a series of advertisement products on Facebook.

3 months

IDE

Doubleclick

These cookies set by a third party (DoubleClick) and are used for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to this website. For example, advertisements about a topic you have expressed an interest in while browsing our site may be displayed

2 years

U

Adsymptotic

Collects unidentifiable data that is sent to an unidentifiable source. The source's identity is kept secret by the company, Whois Privacy Protection Service, Inc.

90 days

__stripe_sid

Stripe

Stripe is used to make credit card payments in our application. Stripe uses this cookie to remember who you are and process payments without storing any credit card information on our servers.

45 minutes

__stripe_mid

Stripe

Stripe is used to make credit card payments in our application. Stripe uses this cookie to remember who you are and process payments without storing any credit card information on our servers.

1 year

__hssrc

Hubspot

Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. It contains the value "1" when present and expires at the end of the session.

Session

__hssc

Hubspot

This cookie is used to stores information about how the user uses the website, recent searches or any other interactions with advertisements before visiting the website. This information is used to provide the users with personalized advertisements.

30 minutes

__hstc

Hubspot

The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

13 months

hubspotutk

Hubspot

This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor.

13 months

intercom-id-[app_id]

Intercom

An anonymous visitor identifier cookie applied upon visiting the site .

9 months

intercom-session-[app_id]

Intercom

Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it to 1 week from that moment. The user can access their conversations and have data communicated on logged out pages for 1 week, as long as the session isn't intentionally terminated with Intercom('shutdown'); which usually happens on logout.

7 days

We want to be fully transparent with our users about how we collect and use data. MURAL uses cookies or similar technologies to gather and analyze information about you and how you use our Service. We put together this Cookie Policy to provide you with more information about these cookies and technologies.

MURAL uses cookies and similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies. Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your account and personal information in order to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Services through your browser, you can manage your cookie settings there but if you disable some or all cookies you may not be able to use the Services. MURAL sets and accesses our own cookies on the domains operated by MURAL and its corporate affiliates. In addition, we use third party tools for website analytics. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

For more information about the Website Cookies we use and the purposes for which we use Cookies, please click on the Website Data Collection Preferences button below to check the current Cookies and their functionalities.

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SESSION COOKIES VS. PERSISTENT COOKIES

Cookies can either be "session Cookies" or "persistent Cookies". Session Cookies are temporary Cookies that are stored on your device while you are visiting our Website or using our Service, whereas "persistent Cookies" are stored on your device for a period of time after you leave our Website or Service. The length of time a persistent Cookie stays on your device varies from Cookie to Cookie. We use persistent Cookies to store your preferences so that they are available for the next visit, and to keep a more accurate account of how often you visit our Service, how often you return, how your use of the Service may vary over time. We also use persistent Cookies to measure the effectiveness of advertising efforts. Through these Cookies, we may collect information about your online activity after you leave our Service.

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THIRD PARTY COOKIES

Some Cookies are placed by a third party on your device and may provide information to us and third parties about your browsing habits (such as your visits to our Service, the pages you have visited and the links and advertisements you have clicked). These Cookies can be used to determine whether certain third party services are being used, to identify your interests, to retarget advertisements to you and to serve advertisements to you that we or others believe are relevant to you. We do not control third party Cookies.

What types of cookies do we use and for which purposes?

‍

ESSENTIAL COOKIES

Essential (or "Required") Cookies that are required for providing you with features or services that you have requested. For example, certain Cookies enable you to sign in to secure areas of our Website or use a shopping cart feature within our Service. Disabling these Cookies may make certain features and services unavailable.

‍

FUNCTIONALITY COOKIES

Functional Cookies are used to record your choices and settings regarding our Service, maintain your preferences over time and recognize you when you return to our Service. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

‍

PERFORMANCE/ANALYTICAL COOKIES

Performance/Analytical Cookies allow us to understand how visitors use our Website and Service such as by collecting information about the number of visitors to the Website, what pages visitors view on our Website and how long visitors are viewing pages on the Website. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Service’s content for those who engage with our advertising.

‍

RETARGETING/ADVERTISING COOKIES

Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.

‍

COOKIE SETTINGS

You can decide whether or not to accept Cookies. One way you can do this is through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some Service and functionalities may not work.

To explore what Cookie setting are available to you, look in the "preferences" or "options" section of your browser’s menu.

We also allow you on our Website to opt out of certain types of Cookies by clicking on the cookie banner when you first enter the applicable website, or by clicking on the Website Data Collection Preferences button below to adjust your cookie settings. Please note that if you disable cookies, some services or website functionality may not be available.

Website Data Collection Preferences

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