Online process mapping software

Online process mapping software for real-time collaboration

Map out workflows, design processes, and identify bottlenecks with Mural’s process mapping tool. It’s easier than ever to understand the problem, brainstorm creative solutions, and keep teams aligned.
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Why Mural for business process mapping

Mural's visual work platform makes online process mapping more intuitive — and easier to share:

  • Easily drag-and-drop sticky notes, text, icons, and more to build steps in your process map.
  • Get started with customizable templates, or start from scratch with an infinite canvas.
  • Add connectors to diagram workflows and outline strategies in an intuitive, shared visual platform.
  • Get input from your team and stakeholders to optimize inefficiencies in real-time.
  • Embed or export your mural to share your processes and showcase all your collaboration.

Unlock better functionality for collaborative process mapping with Mural

Whether you’re outlining a new process or need to untangle your ideas before sharing them, the Mural platform makes it as easy to collaborate on process maps. Conduct better brainstorming sessions, map out complex processes, and streamline project management for your teams and organization.

Sticky notes & text

Add ideas, action items, and more as a sticky note or text box — then change the colors and cluster to identify patterns and new solutions.

Mapping and diagramming

Build quick and easy visualizations of flows, maps, processes, hierarchies, journeys, and more.

Presentation mode

Build presentations collaboratively, then deliver engaging sessions that go beyond one-way talk tracks.

Asynchronous collaboration

Innovate and collaborate effectively together without booking time on calendars.

Outline navigation & instructions

Structure your mural for easy navigation, then add activity instructions for collaborators.

Video meeting integrations

Seamlessly add visual collaboration to meetings with Microsoft Teams, Webex, and Zoom integrations.

How to get started with Process mapping

Mural makes it easy to build process maps that can be shared with your team or whole organization to make sure everyone is aligned. Get started free with one of our 300+ templates in our curated template library, leverage common frameworks, or build from scratch — Mural's intuitive tools allow your team to collaborate visually in an engaging way, whether in real-time or asynchronously.

  • Collaboratively build process flowcharts.
  • Design insightful user story maps that build empathy and understanding.
  • Outline strategies and identify opportunities for improvement.
  • Share your workflow maps with collaborators and set permissions with links.
  • Embed or export your process maps to share with your team or whole organization.

Mural works with your team

Explore free template recommendations and popular use cases.


What is process mapping?
What are the benefits of process mapping?
What are the types of process maps?
How do I create a process map with Mural?
How do I share my process map?

Transforming customer experience | Mural and Capco Digital

For the first time, Capco ran design thinking workshops entirely digitally, allowing dozens of client stakeholders across global offices to participate when appropriate, wherever they were located.
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