LUMA Elevate Service Plan

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Subprocessing Activities

Location

Adobe

Cloud-based Marketing Automation Solution

United States

Amazon Web Services

Cloud Service Provider

United States

Auth0

Cloud-based Authentication Services

United States

Chorus

Cloud-based Analytics Tool

United States

Fivetran

Cloud Based Connector and Data Centralization Services

United States

Intercom

Cloud-based Customer Support Services

United States

Mandrill / Mailchimp

Cloud-based Customer Support Services

United States

Microsoft Azure

Cloud Service Provider

United States

Rollbar

Cloud-based Action Tracking Service

United States

Sisense (Periscope)

Cloud-based BI Services

United States

Vanilla

Cloud-based Community forum

United States

Zendesk

Cloud-based Customer Service Provider

United States

LUMA ELEVATE includes:

NUMBER OF PARTICIPANTS CREDITS REQUIRED
Practitioner Certification Program

A 2-day in-person or 4-day remotely-delivered workshop for a team of up to 20. This approx. 3-month program includes peer-to-peer resources, three 2-hour remote Coaching Sessions, and Practitioner content access through the end of the contract life cycle.

Up to 20 20
Facilitator Certification Program

A 2-day in-person or 4-day remotely delivered workshop for a team of up to 12. This approx. 3-month program includes facilitation resources for individuals and teams, three 2-hour remote coaching sessions, and Facilitator content access through the end of the contract life cycle. Prerequisite: Practitioner Certification.

8-12

20
Practitioner Certification Program

A 4-day remotely delivered workshop as part of a public, multi-company cohort. This approx. 3-month program includes peer-to-peer resources, three 2-hour remote Coaching Sessions, and Practitioner content access through the end of the contract life cycle.

1 2
Facilitator Certification Program

A 4-day remotely delivered workshop as part of a public, multi-company cohort. This approx. 3-month program includes facilitation resources for individuals and teams, three 2-hour remote coaching sessions, and Facilitator content access through the end of the contract life cycle. Prerequisite: Practitioner Certification.

1 2

Coaching Session

Leverage additional expert guidance from a LUMA Coach. A coaching session can be used to support a team of up to 20 people, for up to 2-hours per coaching session, on a project to continue building skills and confidence in applying the LUMA System, as well as provide supplemental coaching and make-up sessions from the programs above.

Up to 20 2

Facilitated Session

A 1-day in-person workshop or 2-day remotely-delivered workshop (up to 8 facilitated hours total) for a team of up to 20 people that use the LUMA System in service of a client-based goal or objective.

Up to 20 2
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