LUMA Elevate Service Plan

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Subprocessor

Subprocessing Activities

Location

Adobe

Cloud-based Marketing Automation Solution

United States

Amazon Web Services

Cloud Service Provider

United States

Chorus

Cloud-based Analytics Tool

United States

Databricks Inc.

Data Intelligence platform for in-app and service reports.

United States

Deeptrace dba Coresignal

Public web data API provider used exclusively for Profile Cards in the Stakeholder Mapping feature

United States

Fivetran

Cloud Based Connector and Data Centralization Services

United States

Mandrill / Mailchimp

Cloud-based Customer Support Services

United States

Microsoft Azure

Cloud Service Provider

United States

MongoDB, Inc

Cloud database Service Production Database

United States

Salesforce Cloud

Cloud-based Customer Support Services

United States

Twilio Inc, dba “Segment”

Customer Data Platform

United States

LUMA ELEVATE includes:

NUMBER OF PARTICIPANTS CREDITS REQUIRED
Practitioner Certification Program

A 2-day in-person or 4-day remotely-delivered workshop for a team of up to 20. This approx. 3-month program includes peer-to-peer resources, three 2-hour remote Coaching Sessions, and Practitioner content access through the end of the contract life cycle.

Up to 20 20
Facilitator Certification Program

A 2-day in-person or 4-day remotely delivered workshop for a team of up to 12. This approx. 3-month program includes facilitation resources for individuals and teams, three 2-hour remote coaching sessions, and Facilitator content access through the end of the contract life cycle. Prerequisite: Practitioner Certification.

8-12

20
Practitioner Certification Program

A 4-day remotely delivered workshop as part of a public, multi-company cohort. This approx. 3-month program includes peer-to-peer resources, three 2-hour remote Coaching Sessions, and Practitioner content access through the end of the contract life cycle.

1 2
Facilitator Certification Program

A 4-day remotely delivered workshop as part of a public, multi-company cohort. This approx. 3-month program includes facilitation resources for individuals and teams, three 2-hour remote coaching sessions, and Facilitator content access through the end of the contract life cycle. Prerequisite: Practitioner Certification.

1 2

Coaching Session

Leverage additional expert guidance from a LUMA Coach. A coaching session can be used to support a team of up to 20 people, for up to 2-hours per coaching session, on a project to continue building skills and confidence in applying the LUMA System, as well as provide supplemental coaching and make-up sessions from the programs above.

Up to 20 2

Facilitated Session

A 1-day in-person workshop or 2-day remotely-delivered workshop (up to 8 facilitated hours total) for a team of up to 20 people that use the LUMA System in service of a client-based goal or objective.

Up to 20 2