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LUMA System™

Get started with templates of all the popular methods from the LUMA system. Use pre-built recipes, or combine method templates to create your own. Embrace human-centered design thinking with Mural’s LUMA system templates.

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What's on your radar?

An exercise in which people plot items according to personal significance

Walk-a-mile immersion

A way of building empathy for people through firsthand experience

Visualize the vote

A quick poll of collaborators to reveal preferences and opinions

Video scenario

A short movie showing the attributes of a new concept in use

Thumbnail sketching

Create small drawings to visually explore your ideas.

Think-aloud testing

A test where people narrate their experience while performing a given task

System usability scale

A survey for quantifying feedback from assessments of usability

Storyboarding

An exercise using visuals to outline the steps of a process

Statement starters

An approach to phrasing problem statements that invites broad exploration

Stakeholder map

Diagram the network of people who have a stake in a given system

Schematic diagramming

Use this framework to collaborate on how an idea will work as a functional system.

Round robin

An engaging activity where people build on each other’s ideas

Rough and ready prototyping

Build a model of a new idea that approximates its appearance and behavior

Rose, thorn & bud

Understand a problem or situation and identify opportunities for improvement.

Quick reference guide

A short document summarizing the key elements of a proposed solution

Problem tree analysis

Use this problem tree analysis template to reveal concerns, discern causes from symptoms, and reframe problem statements.

Persona profile

Build a persona to further understand and develop empathy for your end users.

Accenture Interactive NL

Journaling

An activity that invites people to record personal experiences

Interviewing

A technique for gathering information through direct dialogue

Importance/difficulty matrix

A quad chart for plotting items by relative importance and difficulty

Heuristic review

Use this template to audit your designs based on ten rules of thumb

Fly-on-the-wall observation

An approach to conducting field research in an unobtrusive manner

Experience diagramming

A way of mapping a person's journey through a set of circumstances or tasks

Critique

Create a central space for designers to present their current solution to a project; then express concerns or ask specific questions about it.

Creative Matrix

A format for sparking new ideas at the intersections of distinct categories

Cover story mock-up

A mock news article describing the successful future of a new idea.

Contextual inquiry

An approach to interviewing and observing people in their own environment

Concept mapping

A way of depicting the relationships between various concepts

Concept poster

A presentation format illustrating the main points of a new idea

Buy a feature

A game in which people use artificial money to express trade-off decisions

Bull's eye diagramming

A way of ranking items in order of importance using a target diagram.

Build your own

An activity in which people express ideal solutions using symbolic elements

Alternative worlds

A way of using different perspectives to help generate fresh ideas

Appearance modeling

A refined model of a new idea that emphasizes the visual styling

Affinity clustering

A graphic technique for sorting items according to similarity

Abstraction laddering

Reconsidering a problem statement by broadening or narrowing focus

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