LUMA System

An exercise in which people plot items according to personal significance

A way of building empathy for people through firsthand experience

A short movie showing the attributes of a new concept in use

Create small drawings to visually explore your ideas.

A test where people narrate their experience while performing a given task

A survey for quantifying feedback from assessments of usability

An approach to phrasing problem statements that invites broad exploration

Diagram the network of people who have a stake in a given system

Use this framework to collaborate on how an idea will work as a functional system.

An engaging activity where people build on each other’s ideas

Build a model of a new idea that approximates its appearance and behavior

Understand a problem or situation and identify opportunities for improvement.

A short document summarizing the key elements of a proposed solution

Use this problem tree analysis template to reveal concerns, discern causes from symptoms, and reframe problem statements.

Build a persona to further understand and develop empathy for your end users.

An activity that invites people to record personal experiences

A technique for gathering information through direct dialogue

A quad chart for plotting items by relative importance and difficulty

Use this template to audit your designs based on ten rules of thumb

An approach to conducting field research in an unobtrusive manner

A way of mapping a person's journey through a set of circumstances or tasks

Create a central space for designers to present their current solution to a project; then express concerns or ask specific questions about it.

A format for sparking new ideas at the intersections of distinct categories

A mock news article describing the successful future of a new idea.

An approach to interviewing and observing people in their own environment

A way of depicting the relationships between various concepts

A presentation format illustrating the main points of a new idea

A game in which people use artificial money to express trade-off decisions

A way of ranking items in order of importance using a target diagram.

An activity in which people express ideal solutions using symbolic elements

A way of using different perspectives to help generate fresh ideas

A refined model of a new idea that emphasizes the visual styling

A graphic technique for sorting items according to similarity

Reconsidering a problem statement by broadening or narrowing focus