Mural Accelerate Get to value faster and expand impact over time.
Mural Accelerate provides Enterprise customers with implementation, enablement, and ongoing support, from onboarding and initial outcomes to long-term success.
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Accelerating enterprise outcomes
Mural Accelerate is an Enterprise offering that helps organizations onboard, adopt, and optimize Mural over time. Through implementation, enablement, governance guidance, and ongoing support, Mural Accelerate helps organizations
realize early outcomes, and continue evolving how Mural supports their teams and workflows.
Deploy with confidence
Expert-led implementation and integration aligned to your organization.
Realize value faster
Guided rollout aligned to your goals, workflows, and business objectives.
Scale adoption
Structured enablement and Premier Support to help teams work effectively.
Expand impact over time
Ongoing optimization, advisory, and support as different needs emerge.
Get to value quickly
Establish a strong foundation with a structured, guided implementation aligned to your systems, use cases, and business priorities.
Adoption, enablement, and change acceleration
Turn adoption into sustained impact. Through role-based enablement and Premier Support, help teams adopt Mural effectively, and scale aligned ways of working across your organization.
Ongoing support and optimization
Keep Mural aligned as your needs evolve. Ongoing technical and strategic support helps optimize your environment and expand value through new use cases.
Supporting enterprise success with Mural
Expert-led implementation, enablement, and support designed to help your teams get to value quickly and continue expanding impact over time.
Trusted by brands around the world
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Your Mural Accelerate team
Guidance and support to help your organization adopt Mural and expand value over time.
Account Executive
Helps you understand what Mural can do, how it can support your goals, and guides you through the overall process.
Technical Specialist
Leads your guided implementation, and available for technical evaluation and reconfiguration support If your environment evolves.
Solutions Engineer
Provides technical expertise during evaluation. They ensure Mural will work within your environment, including integrations, security, and system requirements.
Customer Success
Partners with you to drive adoption and impact. They support enablement, help expand use cases across teams, and ensure you continue realizing value from Mural.
Premier Support
Provides responsive, ongoing support 24/7/365, with accelerated 2-hour response SLAs for rapid resolution. They help answer questions, resolve issues quickly, and support technical needs at every stage.
Frequently asked questions
What is Mural Accelerate?
Mural Accelerate supports your organization from implementation through ongoing use of Mural. It combines expert-led implementation, enablement, technical guidance, and premium support to help organizations get to value faster, scale adoption across teams, and continue expanding impact over time.
Is Mural Accelerate only available for Enterprise?
Mural Accelerate is designed for enterprise organizations, where teams are scaling adoption across workflows, systems, and business functions.
To learn more about Enterprise features, visit our pricing page.
If you’re interested in Mural Accelerate but are not currently on an Enterprise plan, contact our sales team to learn more about available options.
What is Premier Support?
Premier Support is Mural’s enterprise support experience included within Mural Accelerate.
It includes:
- 24/7/365 support coverage
- Accelerated response SLAs
- Ongoing technical assistance
- Proactive guidance and issue resolution
How does Mural Accelerate support enterprise rollout and onboarding?
Mural Accelerate provides a structured rollout designed for enterprise organizations. From initial onboarding to ongoing use, it helps align stakeholders, configure your environment, and support adoption across teams.
This includes:
- Guided implementation and onboarding
- SSO and SCIM setup
- Workspace and governance configuration
- Integration support
- Role-based enablement and training
- Technical health checks and optimization
The goal is to help organizations get to value quickly while building a strong foundation for long-term adoption and scale.
How does Mural Accelerate support enterprise governance?
Mural Accelerate helps organizations establish governance and operational best practices as Mural adoption expands across teams and workflows.
This includes support for:
- Workspace structure and organization
- Access management and permissions
- SSO and SCIM configuration
- Governance and scaling recommendations
- Ongoing optimization and technical reviews
Mural Accelerate helps organizations scale Mural while maintaining alignment across teams, systems, and business needs.
Does Mural Accelerate support SSO, SCIM, and user provisioning?
Yes. Mural Accelerate includes support for SSO, SCIM, and enterprise provisioning workflows as part of implementation and onboarding.
The Mural team works closely with your IT, Identity, and Security stakeholders to help:
- Configure authentication and provisioning
- Align Mural to governance requirements
- Support secure onboarding and offboarding
- Reduce administrative overhead over time
How does Mural Accelerate help organizations scale Mural successfully?
Mural Accelerate helps organizations scale Mural across teams, workflows, and systems through a combination of implementation, enablement, technical guidance, and ongoing premier support.
This helps organizations:
- Reach first value faster
- Expand adoption across teams
- Support new use cases and workflows
- Maintain alignment with evolving governance and business needs
- Continue expanding impact over time
How does Mural Accelerate support integrations and enterprise workflows?
Mural Accelerate helps organizations align Mural to existing workflows, systems, and other collaboration tools.
This includes support for:
- Jira and Microsoft integrations
- Enterprise configuration and setup
- Workflow alignment and optimization
- Technical guidance and ongoing support
As adoption grows, Mural Accelerate helps organizations integrate Mural more deeply into existing workflows and cross-functional collaboration.
What additional services does Mural offer for transformation and change management?
Mural Accelerate helps organizations successfully deploy and scale Mural through implementation support, enablement, adoption guidance, optimization services, and premium support.
For organizations looking to go deeper, LUMA builds the human capabilities that make AI and collaboration tools actually deliver results — helping teams align on the right problems, make better decisions together, and work through complexity effectively. LUMA partners with leaders and teams to embed these capabilities across the organization — turning them into lasting habits, not one-off skills.
Mural also offers bespoke Professional Services engagements for customers with unique business, technical, or operational needs. These engagements are tailored to your organization’s goals, teams, and timeline, and can complement both Mural Accelerate and LUMA offerings.
Learn more about LUMA or contact our sales team to explore the right services engagement for your organization.
