Prep Time:
Time to run:
4-8 hours

Design for delight method template

Create shared understanding, run experiments and test solutions.

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Design for Delight Method is a set of principles that describe how Intuit innovates. The principles are applied to develop bold new ideas, continuously delighting customers. The goal is to fall in love with the customer’s problem, not a solution.

Within this toolkit you’ll find the three principles: Deep Customer Empathy, Go Broad to Go Narrow, and Rapid Experiments With Customers. These methods are rooted in design thinking and provide a customer-centered approach to problem solving.

Step-by-step instructions are included within each exercise, and many have downloadable worksheets and guided facilitation to make virtual collaboration easier.

Be sure to check out the Design for Delight toolkit to learn more about the full suite of methods available!

How to create a Design for delight method template

Design for delight method template frequently asked questions


Template by Intuit

, Intuit

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving approximately 100 million customers worldwide with TurboTax, QuickBooks, Mint, and Credit Karma, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Please visit us for the latest information about Intuit, our products and services, and find us on social.

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