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Customer Journey Map

Customer Journey Map

Customer Journey Map Template

Customer Journey Map

Think critically about your users' needs and motivations

When you’re designing a solution to a problem, you can use this template to help your team build empathy for your users by defining the situation, building proto-personas of your users, and mapping out stages of the situation your users face. This critical exercise in defining user needs, motivations, and obstacles will help guide your next steps in designing a solution.

‍BLANK TEMPLATE: Start from an untouched template

Get Started from Blank Template

Get Started

EXAMPLE TEMPLATE: Start from a mural with sample content

Get Started from Example Template

Get Started

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