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Empathize

Gain a better understanding of how people think with Mural’s empathize templates collection. Build empathy and understand embrace human-centered design by understanding what the end-user really needs.

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Learning experience canvas

Use this powerful method to design the best learning experiences you can imagine.

Force field analysis

Capture the key rational and emotional forces pushing an organization towards implementing a change.

ExperiencePoint

Workflow

Visualize all the actions and steps needed to complete a project or process.

What, so what, now what

When the team needs to have a retrospective.

Voltage Control

Value stream discovery loop

Establish the right activities to create value for your customers to rapidly move them through the funnel and measure their progress.

Moves The Needle

User journey

Gain a more complete understanding of your user's experience, to identify the user’s pain points and then opportunities for improvements along the journey.

Accenture Interactive NL

User flow

Visually show the requirements and dependencies that inform the experience of your product.

Triz

Imagine the worst-case scenario associated with the way your team functions to question the status-quo and unlock value.

Voltage Control

Swimlane diagram

Visualize roles and responsibilities for important projects so no one feels underwater.

Sprint review

Use this sprint review template to run a sprint review with an agenda, space for feedback, and more. Celebrate accomplishments and get feedback after a sprint.

SIPOC diagram

By using this template to create your own SIPOC, or Suppliers Inputs Process Outputs Customers, diagram, you can begin to identify key elements of your process.

Simple UML diagram

A UML diagram is an approach to modeling and documenting software or business process workflows.

Process flowchart

Diagram the steps and inputs of a business process to identify opportunities for improvement.

Problem framing

Transform problems into compelling questions that invites exploration

Persona profile

Build a persona to further understand and develop empathy for your end users.

Accenture Interactive NL

Personas

Understand who you're designing or solving a problem for by defining primary and secondary personas.

Persona profile

A summary of the mindset, needs, and goals held by key stakeholders

Organizational chart

Clearly outline group hierarchies and reporting structures.

Persona grid

Create a portrait of your key stakeholders' mindset, needs and goals.

Opportunity solution tree (OST)

A collaborative visual process for better product discovery and prioritization.

MVS 4 - hero journey

Gain a deeper understanding about your users' insights and what they want to accomplish.

MVS 2 - hero profile

Learn about your extreme user's mindset and gain insights about their struggles.

Job to be done journey mapping

This template is a design tool to deconstruct the job that customers are trying to get done, identify opportunities for improvement, and map a new experience.

User interviews

Gain understanding by speaking with people who use your product or service

Generative relationships star

Uncover ways the team can improve by understanding their shared patterns of interaction.

Voltage Control

Empathy diamond

Understand your audience's motivation by graphing their key facets.

Empathy map canvas

Develop a deep, shared understanding and empathy for your users.

Emotions map

Acknowledge the connections within your team and align on emotional experience

Empathy map

Develop a deep, shared understanding and empathy for other people

Discovery to shaping insights

Align product to user value, synthesize research insights and implement experiences

Design thinking workshop

Plan and facilitate design thinking workshops

SALT Collaboratory

Design for delight

D4D Method is a set of strategies that describe how we innovate at Intuit. Create awesome solutions that customers, employees, and partners will love.

Design for delight method

Create shared understanding, run experiments and test solutions to creatively solve customer problems and deliver customer delight!

Deep customer empathy

Create shared understanding, insight, and motivation to improve the lives of customers.

Decision tree

Evaluate outcomes and speed up decision making.

Data flow diagram

Visualize and annotate how data flows within an information system or process.

Customer journey map

Think critically about your users' customer needs, motivations, and obstacles by illustrating a key scenario or process from start to finish.

Customer employee journey map

Unite customer and employee experiences through this journey map to identify and prioritize areas of focus.

Customer discovery canvas

Create a shared understanding of customer aspirations and priorities to identify opportunities and determine next steps.

Somersault Innovation

Business process model diagram (BPMN)

Diagram step-by-step actions and inputs in a business process.

Brand personality room

Define the personality of your brand and align your team before redesigning your visual brand assets

Build-a-metaphor

This is a mental modeling technique for confronting problems more insightfully.

The Drawing Board

Beyond the prototype

Find and address what's stifling your team's momentum.

Voltage Control

Backlog refinement

Prepare for a sprint or strategic planning

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