Understand your product's user experience and identify pain points
This template helps you think about the steps your user will go through, as well as ideas, questions and information that can be useful to improving future designs.
Consider your users, the tasks they will take on, and the experience they will have in a specific situation.
Map out all the steps in a specific scenario
Empathize with users and their experiences with your designs
Brainstorm with your team, and identify problems and opportunities for improvement
Prioritize and get aligned on next steps
To get started with Mural’s scenario map template with your team, follow the steps outlined below.
The first step is to identify a specific experience you want to look more carefully at with your team. This should be something concrete that can be described in a few words or short sentences.
The next step is to identify all the key stakeholders who play a role in the experience, and make sure they have the background, context, and tools to participate.
Next, you’ll want to go through and list each step of the process, so that you can capture the user experience across each touch point.
Once the steps are laid out, brainstorm with your stakeholders to add their notes on what the user is doing, thinking, and feeling across each step of the experience. This will help reveal what’s going well, what’s not working, and areas for improvement.
When you have recorded everyone’s thoughts on the user experience across all three categories, it’s time to look at what is most important, and how to resolve any problems.
To get the most out of the Mural scenario map template, you should:
Make sure all stakeholders have a solid grasp of the specific situation, as well as access to the tools they’ll need to engage in providing feedback and solutions
Use private mode when brainstorming to avoid groupthink, and Mural’s voting features to assess what the most important items are
Once you’ve determined the top priorities, you can begin to assign tasks to stakeholders and map out next steps, ensuring transparency and alignment
A scenario map is a visual representation of a user's journey or experience with a product or service. It helps teams understand and empathize with users by mapping out their actions, thoughts, and emotions at each step of the journey.
Scenario mapping in UX (User Experience) is a technique used to understand and design for user interactions. It involves creating a narrative or story that describes a user's goals, motivations, and actions in a specific context. By mapping out different scenarios, UX designers can identify pain points, opportunities, and areas for improvement in the user experience.
The difference between scenarios and personas lies in their focus. Scenarios are specific narratives that describe a user's journey, while personas are fictional characters that represent a group of users with similar characteristics, goals, and needs.
Scenarios provide context and help designers understand how personas would interact with a product or service in different situations. Personas, on the other hand, help designers empathize with users and make design decisions based on their needs and preferences.
Mural is the only platform that offers both a shared workspace and training on the LUMA System™, a practical way to collaborate that anyone can learn and apply.