Prep Time:
Time to run:
1-3 hours

Research: user interviews template

Gather user feedback to help design your solution

Courtesy of our friends at

Use this template to structure interviews and generate a wealth of data to help you design the best solution possible.

Before you can design a solution, you must first understand the problem by gathering information from your stakeholders, potential users, and others who work in the environment you’re investigating.

The user interviews template helps you:

  • Gather meaningful feedback
  • Better understand and empathize with user needs
  • Translate feedback into action items
  • Get team-wide alignment and buy-in for research-based solutions

How to use the user interviews template

To use Mural’s user interviews template, follow the steps outlined below with your team.

1. Record your observations

Use the Observations section of the template to brainstorm and record any observations they may have about the topic of your user research.

2. Assign an interviewer and a notetaker from your team for each interview

Assign one person to be the interviewer, and one to be the notetaker for each of your user interviews. This helps avoid leading the user to any specific answers and keep your interview open-ended.

3. Conduct your research interviews

Once you have all your assignments set, have your team brainstorm the questions to ask, and conduct interviews. Make sure that your questions are open-ended (not simple yes or no questions), and make room for probing questions to follow up and get more granular insights. Use color-coded sticky notes to record the questions and any notes from the user interviews for further analysis later in the process.

4. Analyze and review your key takeaways

Once you’ve conducted all your interviews, look for commonalities or themes across the user interviews as well as your team’s observations. This will help inform next steps and make the process of building action items straightforward.

Tips for running user interview research

To make the most of the Mural user interview template, you should:

  • Make sure that everyone participates in brainstorming and contributes their observations regarding the subject of your research — the broader the engagement, the more likely you are to be able to identify important themes
  • Use Mural’s easy sharing features and flexible permissions to get everyone into the same digital space and contributing in real time, or asynchronously
  • Once you’ve finished your interviews and conducted your analysis, create action items based on the themes you’ve identified and get broad alignment and buy-in for your solutions

How to create a Research: user interviews template

Mural makes it easy to collaboratively brainstorm, take notes, and create action items

With the Mural platform, everyone can contribute their observations and help to identify groups or themes that directly inform next steps when building user-focused solutions.
Flexible permissions

Flexible permissions

Control access to collaboration features with view-only, edit, and facilitator settings.

Easy sharing

Easy sharing

There are no barriers to collaboration with the ability to safely and securely share murals with others.

Sticky notes & text

Sticky notes & text

Add ideas, action items, and more as a sticky note or text box — then change the colors and cluster to identify patterns and new solutions.



Add comments and tag collaborators for smooth asynchronous communication.

Real-time collaboration

Real-time collaboration

Add more productivity and engagement to meetings and calls with features to guide collaboration.

Infinite & resizable canvas options

Infinite & resizable canvas options

Choose the right canvas for your collaboration goals — flexibility without limits.

Research: user interviews template frequently asked questions

How do I conduct user research interviews?

What are good questions to ask in a user interview?

How do you structure user interview questions?

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