Template courtesy of our friends at:
Template courtesy of our friends at:
This template is used to document all the intentions the user expresses when using a service. It will help you gain insights about what users want to accomplish and how they want to do it.
Tenny is a pioneer worldwide in designing bridges to integrate Agile Entrepreneurship and Service Design.
With The Service Startup, he helps entrepreneurs and business leaders take a lean approach to create sustainable, desirable and profitable new services via service design sprints.
Understand your user's experience so you can make better decisions when prioritizing projects.
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Understand who you're designing or solving a problem for by defining primary and secondary personas.
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Think critically about your users' needs and motivations using Proto-Personas and Experience Mapping.
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