Template courtesy of our friends at:
Template courtesy of our friends at:
This template is used to document all the intentions the user expresses when using a service. It will help you gain insights about what users want to accomplish and how they want to do it.
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Tenny is a pioneer worldwide in designing bridges to integrate Agile Entrepreneurship and Service Design.
With The Service Startup, he helps entrepreneurs and business leaders take a lean approach to create sustainable, desirable and profitable new services via service design sprints.
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Create a shared understanding of customer aspirations and priorities to identify opportunities and determine next steps.
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