Template courtesy of our friends at:

Template courtesy of our friends at:

Empathy Diamond


Whether you’re informing your team, presenting to a client, or inspiring an audience, the key to engagement is understanding your listeners’ motivation. Use this Empathy Diamond to graph four key facets of your audience: relationship with you, familiarity with the subject, disposition toward the presentation, and convention of the group. Then brainstorm your engagement goals based on your results.

by Territory

Territory was established to help organizations do their best work. They are a network of consultants, designers and strategic thinkers with its principal office in Portland, Oregon USA.

Their wide distribution allows them to convene the best-suited and brightest talent to meet each client’s needs by applying the power of design thinking to help people imagine, achieve, and deliver greater value, faster.


Territory is a global business design consultancy that helps clients with strategy, innovation, transformation, story, and ways-of-working.

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