Understand Templates

Align on why a task is important and how you will execute

Resolve differing opinions about what to do next

Plan and facilitate design thinking workshops

Document your research findings and transform them into actionable insights

Keep your project human-centered by mapping the project stakeholders both inside and outside your organization.

An approach to interviewing and observing people in their own environment

A way of building empathy for people through firsthand experience

An activity that invites people to record personal experiences

An approach to phrasing problem statements that invites broad exploration

An approach to conducting field research in an unobtrusive manner

A test where people narrate their experience while performing a given task

A game in which people use artificial money to express trade-off decisions

A way of depicting the relationships between various concepts

A way of exploring the causes and effects of a particular issue

A technique for gathering information through direct dialogue

Diagram the network of people who have a stake in a given system

A quick poll of collaborators to reveal preferences and opinions

A graphic technique for sorting items according to similarity

Share learnings with stakeholders

Learn what works and what doesn't by testing solutions quickly.

Taking notes becomes a team sport. Use this template to develop a dialogue where you document and synthesize what you hear in lecture in a new and engaging way.

A toolkit to help your team tackle their toughest problems with creativity and collaboration.

Start building a strong team at project kick-off by aligning on goals and preferred ways of working.

Want to deliver a presentation your audience will remember? Leverage the power of emotion to make your message stick long after the presentation is over.

In this activity, you will ground yourself and your team in the needs of the people you are creating for through careful observation.

Prepare for exams with classmates or solo with this Study Guide template. The template provides different study techniques to master main concepts.

Absorb all the details from your calls and meetings.

Identify stakeholders and strategize the level of involvement that each stakeholder may have.

Visualize multiple potential causes of a problem, not just the most obvious one.

Gather user feedback about your solution, or learn more about a problem.

Identify the root cause(s) of the problem you're trying to solve.

Get to the root of any problem.

Understand the interactions, intentions and perceptions of your users when they interact in your service.

Gain a deeper understanding about the environment your business is working in.

Make better decisions in each stage of development by ensuring your design is grounded in the context of your user's real world situations.

Reconsidering a problem statement by broadening or narrowing focus