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Understand

Synthesize and understand complex problems with Mural’s understand templates collection. Gain clarity, build a shared understanding with your team, and align on the right problems to solve.

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Pros and cons list

Evaluate the pros and cons, or the positives and negatives, to evaluate tradeoffs and improve decision-making.

Walk-a-mile immersion

A way of building empathy for people through firsthand experience

Think-aloud testing

A test where people narrate their experience while performing a given task

Team agreements

Start building a strong team at project kick-off by aligning on goals and preferred ways of working.

Study guide

Prepare for exams with classmates or solo with this Study Guide template. The template provides different study techniques to master main concepts.

Statement starters

An approach to phrasing problem statements that invites broad exploration

Stakeholder map

Diagram the network of people who have a stake in a given system

Stakeholder mapping

Identify stakeholders and strategize the level of involvement that each stakeholder may have.

Somersault Innovation

Scenario map

Make better decisions in each stage of development by ensuring your design is grounded in the context of your user's real world situations.

Research: user interviews

Gather user feedback about your solution or learn more about a problem.

Research notes

Document your research findings and transform them into actionable insights

Rapid experiments with customers

Learn what works and what doesn't by testing solutions quickly.

Problem tree analysis

Use this problem tree analysis template to reveal concerns, discern causes from symptoms, and reframe problem statements.

Prioritize ideas, goals, or projects

Resolve differing opinions about what to do next

Postcards from the Field

Share learnings with stakeholders

MVS 1 - time machine

Gain a deeper understanding about the environment your business is working in.

MVS 3 - hero quest

Understand the interactions, intentions and perceptions of your users when they interact in your service.

Map project stakeholders

Keep your project human-centered by mapping the project stakeholders both inside and outside your organization.

Journaling

An activity that invites people to record personal experiences

Interviewing

A technique for gathering information through direct dialogue

IDEO U toolkit

A toolkit to help your team tackle their toughest problems with creativity and collaboration.

Focus finder

Absorb all the details from your calls and meetings.

Voltage Control

5 whys

Get to the root of any problem

Fly-on-the-wall observation

An approach to conducting field research in an unobtrusive manner

Team Breakout

Organize your class into teams and coordinate group work within a single mural using breakout areas.

Design For America

Design thinking workshop

Plan and facilitate design thinking workshops

SALT Collaboratory

Customer insights

In this activity, you will ground yourself and your team in the needs of the people you are creating for through careful observation.

Current reality tree

Identify the root cause(s) of the problem you're trying to solve.

Critical thinking

Question, reflect, and reason your way through an evaluation from your perspective, someone else’s, and why something was designed this way in the first place

Dr. CJ Meadows and Dr. Charvi Parikh

Craft a powerful presentation

Want to deliver a presentation your audience will remember? Leverage the power of emotion to make your message stick long after the presentation is over.

Contextual inquiry

An approach to interviewing and observing people in their own environment

Concept mapping

A way of depicting the relationships between various concepts

Collaborative note taking

Taking notes becomes a team sport. Use this template to develop a dialogue where you document and synthesize what you hear in lecture in a new and engaging way.

Clarify a task

Align on why a task is important and how you will execute

Fishbone diagram

Visualize multiple potential causes of a problem, not just the most obvious one.

Buy a feature

A game in which people use artificial money to express trade-off decisions

Audience analysis

Use this template to define audience preferences, motivations, and goals for an e-learning module. Build stakeholder alignment and create audience personas.

Affinity clustering

A graphic technique for sorting items according to similarity

Abstraction laddering

Reconsidering a problem statement by broadening or narrowing focus

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