Understand

A way of building empathy for people through firsthand experience

A quick poll of collaborators to reveal preferences and opinions

A test where people narrate their experience while performing a given task

Start building a strong team at project kick-off by aligning on goals and preferred ways of working.

Prepare for exams with classmates or solo with this Study Guide template. The template provides different study techniques to master main concepts.

An approach to phrasing problem statements that invites broad exploration

Diagram the network of people who have a stake in a given system

Identify stakeholders and strategize the level of involvement that each stakeholder may have.

Make better decisions in each stage of development by ensuring your design is grounded in the context of your user's real world situations.

Gather user feedback about your solution, or learn more about a problem.

Document your research findings and transform them into actionable insights

Learn what works and what doesn't by testing solutions quickly.

A way of exploring the causes and effects of a particular issue

Resolve differing opinions about what to do next

Share learnings with stakeholders

Gain a deeper understanding about the environment your business is working in.

Understand the interactions, intentions and perceptions of your users when they interact in your service.

Keep your project human-centered by mapping the project stakeholders both inside and outside your organization.

An activity that invites people to record personal experiences

A technique for gathering information through direct dialogue

A toolkit to help your team tackle their toughest problems with creativity and collaboration.

Absorb all the details from your calls and meetings.

Get to the root of any problem.

An approach to conducting field research in an unobtrusive manner

Organize your class into teams and coordinate group work within a single mural using breakout areas.

Plan and facilitate design thinking workshops

In this activity, you will ground yourself and your team in the needs of the people you are creating for through careful observation.

Identify the root cause(s) of the problem you're trying to solve.

Question, reflect, and reason your way through an evaluation from your perspective, someone else’s, and why something was designed this way in the first place

Want to deliver a presentation your audience will remember? Leverage the power of emotion to make your message stick long after the presentation is over.

An approach to interviewing and observing people in their own environment

A way of depicting the relationships between various concepts

Taking notes becomes a team sport. Use this template to develop a dialogue where you document and synthesize what you hear in lecture in a new and engaging way.

Align on why a task is important and how you will execute

Visualize multiple potential causes of a problem, not just the most obvious one.

A game in which people use artificial money to express trade-off decisions

Use this template to define audience preferences, motivations, and goals for an e-learning module. Build stakeholder alignment and create audience personas.

A graphic technique for sorting items according to similarity

Reconsidering a problem statement by broadening or narrowing focus