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Walk-a-mile immersion
A way of building empathy for people through firsthand experience
1-3 hours
Beginner
Small (2-10)
LUMA Institute
View template
Visualize the vote
A quick poll of collaborators to reveal preferences and opinions
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Think-aloud testing
A test where people narrate their experience while performing a given task
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Team agreements
Start building a strong team at project kick-off by aligning on goals and preferred ways of working.
1-3 hours
Beginner
Small (2-10)
IDEO U
View template
Study guide
Prepare for exams with classmates or solo with this Study Guide template. The template provides different study techniques to master main concepts.
1-3 hours
Beginner
Small (2-10)
View template
Statement starters
An approach to phrasing problem statements that invites broad exploration
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Stakeholder mapping
Diagram the network of people who have a stake in a given system
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Stakeholder mapping
Identify stakeholders and strategize the level of involvement that each stakeholder may have.
1-3 hours
Beginner
Small (2-10)
Somersault Innovation
View template
Scenario map
Make better decisions in each stage of development by ensuring your design is grounded in the context of your user's real world situations.
View template
Research: user interviews
Gather user feedback about your solution, or learn more about a problem.
1-3 hours
Intermediate
Small (2-10)
View template
Research notes
Document your research findings and transform them into actionable insights
1-3 hours
Small (2-10)
1 hour
LUMA Institute
View template
Rapid experiments with customers
Learn what works and what doesn't by testing solutions quickly.
1-3 hours
Beginner
Small (2-10)
Intuit
View template
Problem tree analysis
A way of exploring the causes and effects of a particular issue
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Prioritize ideas, goals, or projects
Resolve differing opinions about what to do next
LUMA Institute
View template
Postcards from the Field
Share learnings with stakeholders
30 min
Beginner
Small (2-10)
View template
MVS 1 - time machine
Gain a deeper understanding about the environment your business is working in.
Tenny Pinheiro
View template
MVS 3 - hero quest
Understand the interactions, intentions and perceptions of your users when they interact in your service.
Tenny Pinheiro
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Map project stakeholders
Keep your project human-centered by mapping the project stakeholders both inside and outside your organization.
1-3 hours
Small (2-10)
10 min
LUMA Institute
View template
Journaling
An activity that invites people to record personal experiences
1-3 hours
Beginner
Small (2-10)
LUMA Institute
View template
Interviewing
A technique for gathering information through direct dialogue
1-3 hours
Beginner
Small (2-10)
LUMA Institute
View template
IDEO U toolkit
A toolkit to help your team tackle their toughest problems with creativity and collaboration.
IDEO U
View template
Focus finder
Absorb all the details from your calls and meetings.
Voltage Control
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5 whys
Get to the root of any problem.
Taiichi Ohno
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Fly-on-the-wall observation
An approach to conducting field research in an unobtrusive manner
1-3 hours
Beginner
Small (2-10)
LUMA Institute
View template
Team Breakout
Organize your class into teams and coordinate group work within a single mural using breakout areas.
Design For America
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Design thinking workshop
Plan and facilitate design thinking workshops
SALT Collaboratory
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Customer insights
In this activity, you will ground yourself and your team in the needs of the people you are creating for through careful observation.
1-3 hours
Beginner
Small (2-10)
IDEO U
View template
Current reality tree
Identify the root cause(s) of the problem you're trying to solve.
View template
Critical thinking
Question, reflect, and reason your way through an evaluation from your perspective, someone else’s, and why something was designed this way in the first place
1-3 hours
Beginner
Small (2-10)
10 min
Dr. CJ Meadows and Dr. Charvi Parikh
View template
Craft a powerful presentation
Want to deliver a presentation your audience will remember? Leverage the power of emotion to make your message stick long after the presentation is over.
1-3 hours
Beginner
Small (2-10)
IDEO U
View template
Contextual inquiry
An approach to interviewing and observing people in their own environment
1-3 hours
Beginner
Small (2-10)
LUMA Institute
View template
Concept mapping
A way of depicting the relationships between various concepts
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Collaborative note taking
Taking notes becomes a team sport. Use this template to develop a dialogue where you document and synthesize what you hear in lecture in a new and engaging way.
1-3 hours
Beginner
Small (2-10)
Olivia Hewitt
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Clarify a task
Align on why a task is important and how you will execute
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Cause and effect fishbone
Visualize multiple potential causes of a problem, not just the most obvious one.
View template
Buy a feature
A game in which people use artificial money to express trade-off decisions
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Audience analysis
Use this template to define audience preferences, motivations, and goals for an e-learning module. Build stakeholder alignment and create audience personas.
Beginner
Small (2-10)
View template
Affinity clustering
A graphic technique for sorting items according to similarity
30 min
Beginner
Small (2-10)
LUMA Institute
View template
Abstraction laddering
Reconsidering a problem statement by broadening or narrowing focus
30 min
Beginner
Small (2-10)
LUMA Institute
View template
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