Jim Kalbach is an author and practitioner in customer experience, human-centered design, and innovation. In his role as Chief Evangelist at Mural, he helps product, design, and go-to-market teams apply design methods to improve alignment, messaging, and customer outcomes.
Jim Kalbach is an author and practitioner in customer experience, human-centered design, and innovation. In his role as Chief Evangelist at Mural, he helps product, design, and go-to-market teams apply design methods to improve alignment, messaging, and customer outcomes.
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