If your go-to-market (GTM) team is supposed to be the engine driving business growth, why does it always feel like you’re stuck in traffic? The truth: Even the best GTM teams are hitting a major roadblock. Despite their critical roles—launching new products, driving revenue, scaling growth—the majority face a persistent misalignment that quietly, but directly, undermines their impact and the company’s bottom line. This misalignment doesn’t just disrupt internal operations—it fragments the customer experience, leaving buyers confused, frustrated, and less likely to return.
To understand what’s really happening inside GTM teams, we surveyed 350 go-to-market leaders and professionals in Sales, Marketing, and R&D across the US and Europe. What we found? Eye-opening insights about the current state of GTM alignment—and, more importantly, actionable fixes any organization can implement.
If you’re ready to close the gap between strategy and execution, you need to know these five transformative insights about the “GTM Alignment Gap”:
1. Perception versus reality: The alignment mirage
Let’s start with the paradox at the heart of GTM teams. Our research reveals what we call the “85/85 GTM Alignment Gap.” 85% of GTM teams tell us they’re confident in their process, tools, and best practices. But—here’s the twist—the exact same number (85%) struggle with misalignment issues on a regular basis.
That’s not just statistical coincidence; it’s a major wake-up call. Many organizations operate under the comforting illusion of alignment. Yet, lurking beneath the surface, day-to-day collaboration is dragging, decisions slip through the cracks, and critical opportunities get missed. Why? Because overconfidence creates blind spots. Teams assume everything’s working fine—until results say otherwise. The result? Customers experience inconsistent messaging and unpredictable support, eroding their trust in your brand.
Closing this gap takes genuine self-reflection. GTM leaders need to ask: Where is collaboration slowing down? Which teams aren’t clear on their roles? Who makes the final decisions—and do people know who that is? Instead of relying on assumptions, audit your workflows, spot the friction points between Marketing, Sales, and R&D, and create total transparency around roles and decision authority.
2. The true cost of misalignment: Revenue left on the table
Misalignment in GTM isn’t just frustrating—it’s expensive. Our findings are clear: 89% of respondents say misalignment hits revenue directly. The problem? Whenever teams aren’t on the same page, resources get wasted, and opportunities slip away.
Imagine this: The Marketing team launches a campaign that doesn’t map to sales’ priorities. Product builds features nobody asked for. Sales teams are out promising things the product can’t deliver. Each disconnect doesn’t just delay launches—it creates a domino effect of inefficiency, rework, friction, and ultimately a disjointed and confusing customer experience.
The costs add up rapidly: higher customer acquisition costs, delayed time-to-market, and a lack of agility that lets more aligned competitors pull ahead. And, of course, customers notice—the overall experience just doesn’t feel seamless; instead, it feels fractured and impersonal.
What’s the solution? Center every decision around the customer journey. When the customer’s needs, goals, and feedback guide every cross-functional conversation, prioritization gets clearer and alignment comes naturally. Different teams start rowing in sync because they're all headed toward the same destination: delighting the customer.
3. Directionless teams: The high price of missing clarity
Here’s another revelation: Many GTM teams are moving fast, but without a clear sense of where they’re going or how to get there. There’s often confusion about big-picture vision, key objectives, success metrics, and—surprisingly—who’s officially “on” the GTM team.
This ambiguity is dangerous. It leads to scattered execution, low morale, and inconsistent results. When teams don’t know their responsibilities or the definition of success, self-doubt and second-guessing creep into every project.
It’s time for GTM leaders to unite everyone under a single, powerful strategy. This means Sales, Marketing, and R&D aligning around a shared roadmap that covers the entire customer lifecycle. Set clear North Star metrics that every team can rally around. Lean on frameworks like RACI (Responsible, Accountable, Consulted, Informed) so everyone understands exactly what’s expected at every step.
Create ongoing checkpoints to revisit and remind teams about the mission and definitions of success—because alignment isn’t a one-time event; it’s an ongoing process.
4. Too many tools, not enough unity
Let’s be honest: Most GTM teams aren’t suffering from a lack of software. From project management platforms to instant messaging tools, there are plenty of places for teams to collaborate—or try to. But there’s still a glaring gap: No single, unified space exists where all GTM partners can align and track progress end-to-end.
Instead, teams bounce between platforms, wasting time finding files, clarifying responsibilities, duplicating work, and struggling to maintain a big-picture view. The result? Lots of activity, but not enough alignment.
This is more than just an annoyance. 95% of those we surveyed agree: having a dedicated GTM alignment platform would significantly boost their effectiveness on the job. The appetite for centralization is huge, and the impact could be game-changing.
The recommendation: Invest in a platform that serves as your GTM command center—a single visual workspace that brings together real-time data, transparent progress tracking, shared calendars, ownership assignments, and a clear view of blockers and dependencies. Use this hub to anchor important meetings, review metrics, and keep everyone focused on shared goals.
5. The secret ingredient: Processes and people, not just technology
One last, crucial insight: Even the best tools in the world can’t compensate for flawed processes or miscommunication. Technology amplifies whatever’s already there—good or bad. Our research reveals that GTM teams struggle just as much with weak processes, unclear workflows, or untested methodologies as they do with fragmented technology.
Here’s the bottom line: Bridging the GTM alignment gap takes more than adopting new software. It demands a fundamentally holistic approach. Teams need consistently defined roles, trusted methods, and shared rituals—alongside the right technological support.
Scale best practices and proven processes across your organization. Invest in training and coaching to foster a culture of transparency and feedback. Use visual collaboration and structured approaches (like retrospectives and cross-team workshops) to help teams spot and solve issues early. Cross-functional alignment emerges when everyone is heard, expectations are clear, and every team member is invested in the bigger vision. And, getting this right is the foundation for a cohesive and positive customer experience—where buyers feel understood at every stage, not tossed between teams and systems.
Moving forward: Turning insight into impact
The “GTM Alignment Gap” study gives us more than alarming stats—it’s a wake-up call and a roadmap for change. But knowledge isn’t power until you act on it.
If you want your GTM team to reach its true potential (and outpace the competition), the plan is clear:
- Prioritize alignment not just to improve internal metrics, but to deliver a seamless, unified customer journey
- Commit to honest self-evaluation, especially around blind spots
- Center your workflow on the customer journey
- Define roles, goals, and responsibilities with crystal clarity
- Centralize your collaboration with the right tools
- And, above all, nurture strong processes and shared practices
Get these building blocks in place, and your GTM teams won’t just close the alignment gap—they’ll turn it into your new competitive edge. A truly aligned GTM team doesn’t just grow faster—it creates lasting customer loyalty by delivering a smooth, coherent experience at every touchpoint. The path to faster growth, better launches, and happier customers starts here.
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