Daniel is dedicated to crafting powerful workshops and transformational learning experiences to help teams work better, together. He's a Certified Instructor at LUMA Institute and runs The Conversation Factory podcast, discussing the edges and corners of conversation design.
Jim Kalbach is a noted author, speaker, and instructor in customer experience, experience design, digital transformation, and strategy.Jim’s newly published book, The Jobs To Be Done Playbook, offers techniques organizations can follow to turn market insight into action.
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