Creating Social Media Content at Scale with MURAL

Jim Kalbach

Jim Kalbach is a noted author, speaker, and instructor in customer experience, experience design, digital transformation, and strategy.Jim’s newly published book, The Jobs To Be Done Playbook, offers techniques organizations can follow to turn market insight into action.

Kailey Howell

Kailey was the Creative Director at McBeard, leading remote teams to develop stylistic direction and content strategies for prominent global companies - creating content people love for brands that love people.

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