Storing and capturing information quickly allows for brainstorming to be as uninhibited as possible. Being able to show how ideas can efficiently be organized can sometimes set participants' minds at ease when diving into hybrid workshops.
Joe Jancsics (Service Design Group Director), William Scheideler (Associate UX Director), and their co-host Jim Kalbach (Chief Evangelist at Mural) shared their story around the adoption, progression, and use of journey mapping to deliver meaningful engagement at EY. In this webinar, we discussed:
- Examples of inviting interaction from Joe and William's experiences
- How to continuously evolve collaborative decision making
- A brand new template from EY that you can use for multi-actor journey mapping