Live Talk

July 30, 2020 7:00 AM

Jobs to Be Done Templates


Jim Kalbach, Head of CX (MURAL)

Shayne Smart, Principal Consultant (Workshop.Design)

The concept of Jobs To Be Done (JTBD) provides a lens through which you can understand the people in the markets we serve. You’re probably familiar with the basic principle: people “hire” products and services to accomplish an objective.

By understanding the objective people strive to reach and the problems they need to solve, independent of solutions they choose, JTBD helps your team align your companies offering, to actual market needs.

Over the past few decades, companies have used the JTBD in a variety of ways – from informing company strategy to product development to marketing and sales. Various methods and techniques have emerged.  

Based on Jim Kalbach’s book, this workshop design enables your team to practically apply the knowledge in the JTBD book.

Through a set of structured collaborative exercises, we give you the visual frameworks to guide discussion and align teams to reveal the jobs your customer needs done.

After reviewing some fundamentals of JTBD from Jim Kalbach’s book, we’ll do some practical exercises focused on finding Jobs and building a Job Map.


Length: 2.5 hours

Location: Online (MURAL + Zoom)

Capacity: -

Cost: $153.50


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